Instruments

Program-Level Cultural Competency Assessment Scale

The Program-Level Cultural Competency Assessment Scale is an innovative tool designed for behavioral healthcare providers serving multicultural populations. The scale is proactive, facilitating progress by offering providers the criteria to self-assess their programs, identify successes as well as areas in need of improvement, and monitor their change. The scale will be of particular use to provider networks striving to better serve their multicultural customers in the newly restructured Medicaid environment. The scale is an essential instrument for behavioral healthcare providers seeking to achieve, successfully practice and maintain cultural competency in their programs.

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Agency-Level Cultural Competency Assessment Scale

Developed in June 2004, this scale is applicable to an agency delivering behavioral health care in an outpatient treatment environment. Implementation of Cultural Competency (CC) by the agency is expected to promote CC in all its staff members and to create a milieu that acts to improve access and retention in treatment of persons from diverse cultural groups. An agency may be independent or, in this day of mergers and consolidations, closely tied to a Parent Organization (PO), which may in fact be responsible for many of the queried activities. In such cases, the scale is measuring the activities at both levels of the organization and assumes there are in place effective channels of communication so that each agency has access to the same information and has the same opportunity for the cultures in its service population to be represented in any committees and reflected across staff types at the agency. The scale is pro-active in the sense that it is intended to suggest ways in which an agency can become culturally competent. It can be used as an organizational self-assessment scale.

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Agency-Level Cultural Competency Assessment Scale for Chinese Providers

Version 2.2 of the scale, developed in July 2006, is applicable to an agency delivering behavioral health care to Chinese populations in an outpatient treatment environment. Issues of Cultural Competency are still expected to arise because the Chinese population being served may have distinct cultural subgroups with language and special health care needs.  Implementation of Cultural Competency (CC) on the organizational level of the agency is expected to promote CC in all its staff members and to create a milieu that acts to improve access and retention in treatment of persons from diverse cultural groups.

  • Click here to view the scale.

These documents are for informational purposes only; not for reproduction. Please email Gary Haugland at GHaugland@nki.rfmh.org for more information.

 

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Carole Siegel, Ph.D.
Director

Gary Haugland, MA
Lenora Reid-Rose, MBA
Co-directors

Jennifer Hernandez, MPA
Administrative Director